/resource%20-%20arc%20of%20warren%20county%20case%20study/image001%20(1).png?width=255&height=187&name=image001%20(1).png)
Gregory Beben
Chief Operating Officer
In the world of disability services, protecting personal information isn't just about following rules—it's about respecting the people you serve. The Arc of Warren County knows this firsthand. They provide a wide range of services for people with intellectual and developmental disabilities, from round-the-clock residential care to in-home support and early intervention for infants.
As an organization handling sensitive personal and health information, The Arc of Warren County has a responsibility to ensure this data remains protected throughout its lifecycle — which is why they chose Virtru.
With Virtru, The Arc of Warren County can:
The Arc of Warren County's team, led by their Chief Operating Officer, was faced with the challenge of finding an encryption solution that would protect the sensitive information they frequently share via email. "We do use email to send and receive personal and health information which needs to be encrypted," the COO Gregory Beben explained. "We needed a simple and cost-effective solution to do that."
During their search for the right tool, they considered various options, including the built-in encryption in Microsoft 365 email. However, they found that many solutions were either too complex or required recipients to create new accounts — a potential barrier for the families they serve.
"I have used some of the other services and have not found them to be simple enough for our purposes," the COO stated. "Especially I don't want people to have to set up an account with the service, as we email a lot of families who might find that difficult or might not want to do that."
The Arc of Warren County ultimately chose Virtru for its balance of simplicity, effectiveness, and affordability. "It is pretty simple and generally works well," the COO said. "The cost is okay but still is a consideration for us."
Virtru's user-friendly approach aligns perfectly with The Arc of Warren County's needs. By not requiring recipients to create new accounts or install additional software, Virtru ensures that the organization can securely communicate with families and other stakeholders without adding unnecessary complications.
For The Arc of Warren County, secure communication is about more than just compliance — it's about building and maintaining trust with the individuals and families they serve. By implementing Virtru, they demonstrate their commitment to protecting sensitive information, which is crucial in their field of work.
Beben acknowledges that while no encryption solution is perfect, Virtru comes close to solving the challenges they face. "I don't think anyone has really completely solved the puzzle of creating an encryption solution with works well in all situations and with all platforms, but Virtru comes as close as anything we've seen so far."
When asked what advice they would give to similar organizations considering Virtru, the COO recommends, "Give it a try to see if it meets your needs." This practical approach reflects The Arc of Warren County's commitment to finding solutions that truly work for their unique situation.
By choosing Virtru, The Arc of Warren County has found a valuable tool in their mission to provide high-quality, compassionate care while maintaining the highest standards of data protection and privacy.
/resource%20-%20research%20university%20case%20study/university-research-lab-resource.webp)
