Click the “Unlock Message” button in the email you received.
Verify your identity.
View the email and attachments, and reply securely.
I didn't get a verification email.
First, check your spam, junk, and/or promotions folders. If the verification email is not there within 10 minutes, it may be stuck in external quarantine or a spam filter. Contact your IT team or email provider to access your email.
Can I access my message from a different email address?
Virtru authenticates your identity with the email address your message was sent to. If you don't have access to that account, contact the sender and ask for them to re-send to your preferred email.
I have questions about the content of my secure email.
Virtru provides the encryption that protects your data, and we are unable to access the information inside. Contact the sender of the message (such as your doctor's office or bank) for more information.
What is Virtru?
Virtru is a secure email and file-sharing platform used by thousands of organizations and millions of people around the world. If you’ve received a Virtru-protected message, that means that someone wants to share information with you in a secure manner. Virtru acts as a protective wrapper around sensitive emails, files, and other information that needs to be shared securely.
You don’t have to be a Virtru customer to open or reply to a Virtru-protected email. We make it easy for everyone to access the encrypted information that’s been shared with them.
Are you interested in learning more about how Virtru protects sensitive data in motion?
Accessing Your Encrypted Message
and Attachments
Protect Your Own Messages with Virtru
Want to learn how you can use Virtru to protect your own emails, files, and other data flowing in and out of your organization? Book a demo with our team to learn how you can secure your most important data, anywhere and everywhere it’s shared.